Resilient Healthcare Management LLC (“we,” “us,” or “our”) operates the AI360 platform and this marketing website. This Privacy Policy explains how we handle information submitted through this website — including demo request forms and contact inquiries.
This policy applies to prospective customers and website visitors. It does not describe how AI360 handles patient health information on behalf of dental and orthodontic practices. That processing is governed by a separate Business Associate Agreement and our platform Data Processing Agreement.
Information we collect
When you submit a demo request, we collect your name, work email, practice name, phone (optional), current practice management software (optional), and a free-text message (optional). We also collect standard server logs — IP address, browser type, referring page, and timestamp — retained for 90 days.
How we use your information
We use your information to schedule and conduct a product demonstration, respond to your inquiry, and send follow-up information you have requested. We do not sell or share your contact information with third parties for their marketing purposes.
Cookies
This website uses minimal cookies necessary for the website to function and, where analytics are enabled, cookies from Google Analytics to understand aggregate traffic patterns. IP addresses are anonymised. You can disable cookies in your browser settings without affecting your ability to use this website.
Data retention
Demo request submissions are retained for two years or until you ask us to delete them. Contact privacy@resilienthm.com to request deletion at any time.
HIPAA and patient health information
The AI360 marketing website does not collect, store, or process Protected Health Information (PHI). Do not submit any patient names, dates of birth, health records, or other PHI through this website’s forms. When AI360 is deployed for a dental or orthodontic practice, it operates under a HIPAA Business Associate Agreement and AWS infrastructure covered by an AWS BAA — a separate environment from this marketing site.
Your rights
You may request access to, correction of, or deletion of the personal information we hold about you by contacting privacy@resilienthm.com. We will respond within 30 days. Florida residents may have additional rights under applicable state law.
Contact
Resilient Healthcare Management LLC — Privacy inquiries: privacy@resilienthm.com